Tired of feeling trapped in the day-to-day operations of your home care agency? Wish you had more time to focus on growth and strategy? You're not alone! Many home care owners struggle to break free from the constant demands of recruiting, scheduling, and after-hours on-call. But what if there was a better way?

Regina Asuncion, founder of Ascension Business Solutions, shares "The Freedom Blueprint: Mastering Delegation to Scale Your Home Care Business."

In this in-depth session, you'll learn how to:

• Reclaim your time: Apply the 80/20 principle to focus on high-impact activities.
• Delegate with confidence: Offload tasks like recruiting, scheduling, and after-hours on-call.
• Build a thriving business: Create systems that allow your agency to run smoothly without your constant involvement.

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Running a home care agency isn’t just about providing quality care—it’s about managing people, systems, and most importantly, your own time. Yet, many agency owners find themselves buried in day-to-day operations, struggling to grow because they are stuck in the weeds of scheduling, recruitment, and putting out fires.

That’s exactly why Regina Asuncion, founder of Ascension Business Solutions, led The Freedom Blueprint: Mastering Delegation to Scale Your Home Care Business. This session went beyond generic delegation tips and provided a step-by-step framework for agency owners to finally break free from daily tasks and scale efficiently.

If you didn’t attend the webinar, this detailed breakdown will walk you through everything covered—from the mindset shift needed for delegation, to the practical strategies that allow top-performing business owners to step back from operations and focus on strategic growth.

The Hard Truth: Delegation is a Skill You Must Master

Regina opened the webinar by sharing her personal journey of burnout—a reality many home care agency owners know all too well.

In 2020, she helped start a medical home health agency in Denver right in the middle of the pandemic. The chaos of the industry pushed her into a cycle of working non-stop. She wore every hat, solved every problem, and convinced herself that if she didn’t do it, no one else would.

For 16 months straight, she worked in this unsustainable way. The toll was massive:

• Health decline – She was exhausted, gained weight, and her hair started falling out.
• Relationships suffered – Her husband and family barely saw her.
• Loss of happiness – Work consumed everything, and she forgot what it was like to enjoy life.

Her breaking point came on what was supposed to be a relaxing trip to Dollywood with her family.

• She had hired someone before leaving, hoping to delegate and take a real vacation.
• But instead of relief, she found herself glued to her phone as calls and texts flooded in.
• The new hire lacked proper training, didn’t respect boundaries, and even walked out on the job.
• Overwhelmed, she ended up crying on a bench at the amusement park while her kids begged her to put the phone down.

That was the moment she realized delegation wasn’t something she failed at—it was a skill she had never learned.

The Mindset Shift: Delegation is Not About Losing Control

Most home care owners resist delegation because they believe:

• “No one can do this as well as I can.”
• “If I delegate, quality will suffer.”
• “It’s just faster if I do it myself.”

But this is flawed thinking that keeps business owners trapped.

Key Truths About Delegation

• Delegation is not about letting go—it’s about making space for what truly matters.
• If you don’t systemize and delegate, your business will always rely on you, and you’ll never scale.
• Delegation is a learned skill, not a natural ability.

Regina emphasized that millionaires and billionaires don’t do everything themselves. They hire, they outsource, and they focus only on high-value, revenue-generating activities.

This is why top performers buy back their time—not just in business, but in life.

• They hire cleaners instead of spending hours scrubbing their house.
• They use grocery delivery instead of spending an hour in the store.
• They automate tasks instead of manually managing every detail.

This applies directly to home care agency owners. The question is: What can you delegate or outsource today to reclaim your time?

The 3 Core Frameworks for Effective Delegation

Delegation isn’t just about handing off tasks. It’s about creating a system that ensures your business runs smoothly without you.

1. The 80/20 Principle: Identify High-Value Work

• 80% of your results come from 20% of your efforts.
• Most business owners waste time on low-value tasks that don’t move the needle.
• Your goal: Identify and focus on the 20% of activities that generate growth.

For home care agencies, the high-value 20% includes:

✅ Building relationships with referral partners
✅ Strategic planning and growth initiatives
✅ Sales and business development

If you’re stuck handling low-level admin work, you’re not leading—you’re managing. And managers don’t scale.

2. The Buyback Loop: Audit → Transfer → Fill

The Buyback Loop is how you systematically delegate without losing control.

Step 1: Audit Your Time

For one week, track every task you do. Then categorize:

✅ High-Value Tasks (growth-focused, requires your expertise)
❌ Low-Value Tasks (can be delegated, repetitive, admin work)

Step 2: Transfer Tasks to Others

• Internal hires: Recruit top-tier staff to handle operations.
• Outsourcing: Use virtual assistants (VAs) to handle admin-heavy work.

✅ Hiring a VA for scheduling frees you to focus on sales.
✅ Having an admin handle recruitment follow-ups keeps you from being bogged down.

Step 3: Fill Your Time with Growth Activities

Once you’ve delegated, don’t fill your time with more busywork.

Instead, focus on:

• Building strategic partnerships
• Expanding into new service lines (e.g., dementia care, post-surgical recovery)
• Strengthening brand awareness through marketing

3. The 1-3-1 Method: Train Your Team to Solve Problems

Many agency owners stay stuck because their team constantly comes to them for answers.

Instead, use the 1-3-1 Method to train your employees to solve problems independently:

1️⃣ One problem – The team member must clearly define the issue.
3️⃣ Three solutions – They must provide three possible solutions.
1️⃣ One recommendation – They choose the best option and explain why.

This approach:
✅ Reduces decision fatigue for the owner
✅ Builds problem-solving skills in employees
✅ Creates a culture of leadership

Over time, your team becomes self-sufficient—so you’re no longer the bottleneck.

Final Thoughts: Scaling Requires Letting Go

Delegation isn’t a luxury—it’s a necessity for sustainable growth.

When Regina implemented these strategies:

• Her company scaled 627% in one year.
• She went from overworked to leading a 160+ VA team.
• She focused on big-picture growth instead of daily operations.

Her success is proof that delegation works—if you commit to it.

Next Steps: Take Action Today

Work with Regina

Need help finding top-tier virtual assistants for your agency? Regina’s team specializes in home care support.

Connect with Regina Here

Attend the Home Care Champions Experience

Join us for a deep-dive event on scaling your agency, featuring top industry leaders.

📅 September 24-26
⏳ Pre-sale pricing ends March 28th

Secure Your Spot Here

The biggest barrier to growth isn’t competition—it’s your ability to let go. Start delegating, and watch your business thrive.

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